ID.me experienced a critical incident on April 25, 2026 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me Shop
Update timeline
- investigating Apr 25, 2026, 08:25 PM UTC
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Apr 25, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 25, 2026, 09:09 PM UTC
This incident has been resolved.