Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Update timeline
- investigating Apr 25, 2026, 08:25 PM UTC
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Apr 25, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 25, 2026, 09:09 PM UTC
This incident has been resolved.
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