Identity Automation incident

"Authentication Failed" messages using Google Services

Minor Vendor's status page →

Ongoing since 07:32 PM UTC, affecting IDHub and IDHub (IDHub — RapidIdentity Cloud - US000 Region) and 1 more.

investigating Nov 01, 2026, 07:32 PM UTC

RapidIdentity Cloud customers who manage users with IDHub may experience an "Authentication Failed" message when using Google services. We have escalated this issue to our Engineering group and they are actively investigating.

Started
Nov 01, 2026, 07:32 PM UTC
Resolved
Ongoing
Duration
● 1h 45m
Detected by Pingoru
Nov 01, 2026, 07:32 PM UTC

Affected components

IDHubIDHub (IDHub — RapidIdentity Cloud - US000 Region)IDHub (IDHub — RapidIdentity Cloud - US001 Region)IDHub (IDHub — RapidIdentity Cloud - US002 Region)IDHub (IDHub — RapidIdentity Cloud - US003 Region)IDHub (IDHub — RapidIdentity Cloud - US004 Region)IDHub (IDHub — RapidIdentity Cloud - US006 Region)IDHub (IDHub — RapidIdentity Cloud - EU001 Region)IDHub (IDHub — RapidIdentity Cloud - NCDPI01 Region)IDHub (IDHub — RapidIdentity Cloud - KDE01 Region)

Update timeline

  1. investigating Nov 01, 2026, 07:32 PM UTC

    RapidIdentity Cloud customers who manage users with IDHub may experience an "Authentication Failed" message when using Google services. We have escalated this issue to our Engineering group and they are actively investigating.

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