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An ongoing incident is affecting some regional traffic to the listed POP. Capacity at this POP may show as unavailable as on-site power maintenance is being performed. Regional traffic will be routed to alternate POPs automatically. Updates will be provided as they become available. If GRE tunnels are terminated to this POP, please ensure redundant tunnels are setup to other POPs or re-route your tunnels to capacity in alternate POPs.

The on-site power maintenance has been completed. The issue has been mitigated. Traffic can be routed back to this POP.

Higher than normal latency may be affecting regional traffic connecting to this POP for select prefixes. This is an issue with upstream connectivity providers that may be affecting the region as a whole. Our engineers are working with our partners and will provide updates as they become available. In the interim iboss suggests re-routing traffic to alternate POPs. However under some configurations automatic failover may not occur, so please execute failover plans if necessary. The admin portal may show a subset of PEPs unavailable however end user traffic will fail over to alternate regional capacity and should not be impacted. In the event a user impacting event is occurring in this region please contact your TAM directly or support by email ([email protected]) or by phone at US +1-877-742-6832 ext. 3, EMEIA +44 (0) 203 7908289, LATAM +52 (55) 41696270. APAC please email: [email protected] If this is a severity 1 issue please indicate so when interacting with support or your TAM.

Regional traffic is back to normal

On October 20, 2026, it was publicly disclosed that the private keys of eight eMudhra intermediate CA certificates were compromised. iboss is proactively updating the trust store on all Cloud-Connected Gateways and no customer action is required. Customers with Gateways that are not Cloud-Connected should update to version 10.4.1.249, available from the on-premises update store, to receive the same protection. Note: During this process, you may see that version 10.5.0.0 is available. No action is needed on your part, and core functionality outside the scope of this advisory is not changing. No impacts to user traffic are expected. For full details, affected certificates, and recommended actions, see the full advisory: https://docs.iboss.com/platform-documentation-public/zrXebEPDRlGNwiYPcCcz/notices-and-advisories/advisories/2026-advisories/emudhra-intermediate-ca-compromise-advisory

Trust store updates have been completed successfully.

On October 22, 2026, additional intermediate CAs were identified that were signed, but never logged to Certificate Transparency (CT). iboss has confirmed that the existing patch applied to all Cloud Gateways and 10.4.1.249 is already sufficient to distrust these additional intermediate CA's.

Higher than normal latency is affecting regional traffic connecting to this POP for select prefixes. This is an issue with upstream connectivity providers that is affecting the region as a whole. Our engineers are working with our partners and will provide updates as they become available. In the interim iboss suggests re-routing traffic to alternate POPs. However under some configurations automatic failover may not occur, so please execute failover plans if necessary. The admin portal may show a subset of PEPs unavailable however end user traffic will fail over to alternate regional capacity and should not be impacted. In the event a user impacting event is occurring in this region please contact your TAM directly or support by email ([email protected]) or by phone at US +1-877-742-6832 ext. 3, EMEIA +44 (0) 203 7908289, LATAM +52 (55) 41696270. APAC please email: [email protected] If this is a severity 1 issue please indicate so when interacting with support or your TAM.

The issue has been mitigated. Traffic can be routed back to this POP.

Administrative users may experience intermittent delays whiles accessing the administrative portal (cloud.iboss.com) from select prefixes. The scope is limited to administrative users for management access, end user connectivity is not impacted. Updates will be provided as they become available. In the event a user impacting event is occurring in this region please contact your TAM directly or support by email ([email protected]) or by phone at US +1-877-742-6832 ext. 3, EMEIA +44 (0) 203 7908289, LATAM +52 (55) 41696270. APAC please email: [email protected]

Administrative portal services are in an optimal state.