iboss experienced a minor incident on October 20, 2026 affecting US & Canada (Ashburn, VA POP), lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:15 PM UTC
Higher than normal latency is affecting regional traffic connecting to this POP for select prefixes. This is an issue with upstream connectivity providers that is affecting the region as a whole. Our engineers are working with our partners and will provide updates as they become available. In the interim iboss suggests re-routing traffic to alternate POPs. However under some configurations automatic failover may not occur, so please execute failover plans if necessary. The admin portal may show a subset of PEPs unavailable however end user traffic will fail over to alternate regional capacity and should not be impacted. In the event a user impacting event is occurring in this region please contact your TAM directly or support by email ([email protected]) or by phone at US +1-877-742-6832 ext. 3, EMEIA +44 (0) 203 7908289, LATAM +52 (55) 41696270. APAC please email: [email protected] If this is a severity 1 issue please indicate so when interacting with support or your TAM.
- monitoring Oct 21, 2026, 01:39 AM UTC
The issue has been mitigated. Traffic can be routed back to this POP.