IBM Security incident

US- Unscheduled infrastructure maintenance

Major Resolved View vendor source →

IBM Security experienced a major incident on December 19, 2025 affecting Account Management and AI ChatBot (Chat with watsonx) and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 06:30 PM UTC
Resolved
Dec 19, 2025, 07:51 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 19, 2025, 06:30 PM UTC

Affected components

Account ManagementAI ChatBot (Chat with watsonx)API Key Authentication from APIAudit Process / WorkflowCloud / SaaS 3rd PartiesCloud / SaaS ConnectionsCloud / SaaS Discover and ClassificationCloud / SaaS StoresCloud / SaaS VulnerabilitiesData Management – Ingestion (Datamart)

Update timeline

  1. identified Dec 19, 2025, 07:23 PM UTC

    We apologize for the unexpected infrastructure maintenance currently in progress, which may affect service availability. Our team is working to complete this as quickly as possible and will keep you updated. Thank you for your patience.

  2. resolved Dec 19, 2025, 07:51 PM UTC

    The unscheduled infrastructure change from our provider has been completed, and all services are now fully restored. We will follow up with them to understand the reason behind this change and ensure steps are taken to prevent unanticipated changes in the future. Thank you for your patience and understanding.