IBM Apptio incident
Labor rates may be missing in ITP for customers who also use ADM
Ongoing since 08:33 PM UTC, affecting Planning and Planning and 1 more.
We have identified an issue affecting customers who use both ADM and ITP. After running ADM, labor rates may be missing from your ITP environment. Our engineering team has identified the cause and is working on a fix, which we expect to release this evening. If your environment is directly affected, our Support team is reaching out to you through a support ticket. No action is needed on your part at this time. We will update this page once the fix has been deployed.
Affected components
Update timeline
- identified Oct 29, 2026, 08:33 PM UTC
We have identified an issue affecting customers who use both ADM and ITP. After running ADM, labor rates may be missing from your ITP environment. Our engineering team has identified the cause and is working on a fix, which we expect to release this evening. If your environment is directly affected, our Support team is reaching out to you through a support ticket. No action is needed on your part at this time. We will update this page once the fix has been deployed.
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