Hypercare incident

CA Region Only - Notifications delivery interruption

Critical Resolved View vendor source →

Hypercare experienced a critical incident on April 12, 2024 affecting Notifications and Real-Time Syncing (Canadian Region), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2024, 02:32 AM UTC
Resolved
Apr 12, 2024, 02:55 AM UTC
Duration
23m
Detected by Pingoru
Apr 12, 2024, 02:32 AM UTC

Affected components

Notifications and Real-Time Syncing (Canadian Region)

Update timeline

  1. investigating Apr 12, 2024, 02:32 AM UTC

    Internal alerts identified interruptions to message delivery in the Hypercare across all platforms (web and mobile apps). We are currently investigating and will provide an update shortly. This issue is only affecting Users in Canada.

  2. monitoring Apr 12, 2024, 02:42 AM UTC

    The issue has been identified and notification services have been restored.

  3. resolved Apr 12, 2024, 02:55 AM UTC

    The incident has been fully resolved.