Hypercare incident

[CA and US Region] Hypercare platform interrupted service

Critical Resolved View vendor source →

Hypercare experienced a critical incident on April 11, 2024 affecting Login and Single Sign On (Canadian Region) and Login and Single Sign On (U.S. Region) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 07:58 PM UTC
Resolved
Apr 11, 2024, 08:21 PM UTC
Duration
23m
Detected by Pingoru
Apr 11, 2024, 07:58 PM UTC

Affected components

Login and Single Sign On (Canadian Region)Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (Canadian Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (Canadian Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (Canadian Region)File Attachments (U.S. Region)Viewing Who is On-Call (Canadian Region)

Update timeline

  1. investigating Apr 11, 2024, 07:50 PM UTC

    We're currently experiencing a downtime in CA and US region. We're currently investigating the issue.

  2. identified Apr 11, 2024, 08:03 PM UTC

    Canadian region has been recovered. The team is still recovering the US region.

  3. monitoring Apr 11, 2024, 08:12 PM UTC

    US Region services have been recovered. We're closely monitoring the platform.

  4. resolved Apr 11, 2024, 08:21 PM UTC

    This incident has been resolved.