Hypercare incident

Viewing on-call might not load for some sites on web

Hypercare experienced a notice incident on June 1, 2024 affecting Viewing Who is On-Call (U.S. Region), lasting 7m. The incident has been resolved; the full update timeline is below.

Started: Jun 01, 2024, 04:48 PM UTC
Resolved: Jun 01, 2024, 04:56 PM UTC
Duration: 7m
Detected by Pingoru: Jun 01, 2024, 04:48 PM UTC

Affected components

Viewing Who is On-Call (U.S. Region)

Update timeline

investigating Jun 01, 2024, 04:48 PM UTC

Our team has identified one organization where one of their sites are not viewable on the web platform due to a security configuration. The organization has been notified. We are currently identifying whether this is a issue that affects more than that organization or limited to only one site. There is no issues viewing on iOS or Android.
resolved Jun 01, 2024, 04:56 PM UTC

Our team has identified the issue and resolved the issue.