Hypercare incident

[US & CA Region Only] Delay in Sending and Receiving Messages

Notice Resolved View vendor source →

Hypercare experienced a notice incident on May 31, 2024 affecting Virtual Pager (U.S. Region) and Messaging (Canadian Region) and 1 more component, lasting 23h 52m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 05:08 PM UTC
Resolved
Jun 01, 2024, 05:01 PM UTC
Duration
23h 52m
Detected by Pingoru
May 31, 2024, 05:08 PM UTC

Affected components

Virtual Pager (U.S. Region)Messaging (Canadian Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (Canadian Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (Canadian Region)File Attachments (U.S. Region)Code Teams (Canadian Region)Code Teams (U.S. Region)Virtual Pager (Canadian Region)

Update timeline

  1. investigating May 31, 2024, 05:08 PM UTC

    We're observing longer processing time in sending and receiving messages in US and CA region. The team is currently investigating the issue.

  2. investigating May 31, 2024, 07:07 PM UTC

    [CA Region only] Deployment in CA region and might experience a temporary service downtime. The service is now recovered.

  3. investigating May 31, 2024, 07:58 PM UTC

    The engineering team continues to investigate delay and monitor response time. Service is operational.

  4. resolved Jun 01, 2024, 05:01 PM UTC

    After monitoring, we have not seen any delays or issues. We are now fully closing this incident.