Hypercare incident

[Web App Only] Overnight Shifts from June 30th Not Showing Accurately

Major Resolved View vendor source →

Hypercare experienced a major incident on July 1, 2024 affecting Self-serve Scheduling (Canadian Region) and Self-serve Scheduling (U.S. Region), lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 07:48 AM UTC
Resolved
Jul 01, 2024, 09:00 AM UTC
Duration
1h 11m
Detected by Pingoru
Jul 01, 2024, 07:48 AM UTC

Affected components

Self-serve Scheduling (Canadian Region)Self-serve Scheduling (U.S. Region)

Update timeline

  1. identified Jul 01, 2024, 07:48 AM UTC

    [Web App Only] The on-call schedule for overnight shifts within the client web application may incorrectly display "No one is currently on call," despite the possibility that someone may indeed be on call during this period. Recommendation: In the meantime, we suggest using the Hypercare mobile app to access the on-call schedule. Alternatively, for users opting to use the web app, navigate to the "Schedule" tab located to the left of "Messages," select the appropriate department, switch the month to June 2024, and review the overnight shift schedule for June 30th.

  2. monitoring Jul 01, 2024, 08:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2024, 03:31 PM UTC

    This incident has been resolved.