Hypercare incident

[CA & US Region] Admin Portal - User invitation flow is not functioning as expected

Minor Resolved View vendor source →

Hypercare experienced a minor incident on July 24, 2024 affecting Administration and Scheduling (Canadian Region) and Administration and Scheduling (U.S. Region), lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 08:59 PM UTC
Resolved
Jul 24, 2024, 10:25 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 24, 2024, 08:59 PM UTC

Affected components

Administration and Scheduling (Canadian Region)Administration and Scheduling (U.S. Region)

Update timeline

  1. identified Jul 24, 2024, 08:59 PM UTC

    We have identified issues with user invitation flow on admin portal. Organization administrators may run into issues when inviting new users or re-inviting users to organization. Product team is working on a fix.

  2. resolved Jul 24, 2024, 10:25 PM UTC

    This incident has been resolved.