Hypercare incident

[US and Canada Regions] Virtual Paging Service Interruption

Critical Resolved View vendor source →

Hypercare experienced a critical incident on August 16, 2024 affecting Virtual Pager (U.S. Region) and Virtual Pager (Canadian Region), lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2024, 02:52 AM UTC
Resolved
Aug 16, 2024, 02:57 AM UTC
Duration
5m
Detected by Pingoru
Aug 16, 2024, 02:52 AM UTC

Affected components

Virtual Pager (U.S. Region)Virtual Pager (Canadian Region)

Update timeline

  1. investigating Aug 16, 2024, 02:52 AM UTC

    We are currently investigating an issue related to our virtual paging services in both Canada and US regions. All other Hypercare services, such as Messaging, On-Call and Team Activations, remain operational.

  2. identified Aug 16, 2024, 02:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 16, 2024, 02:57 AM UTC

    The issue has been resolved