Hypercare incident

[US Region Only] Interruption to all Hypercare Services

Critical Resolved View vendor source →

Hypercare experienced a critical incident on August 18, 2024 affecting Login and Single Sign On (U.S. Region) and Virtual Pager (U.S. Region) and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2024, 06:03 AM UTC
Resolved
Aug 18, 2024, 06:54 AM UTC
Duration
50m
Detected by Pingoru
Aug 18, 2024, 06:03 AM UTC

Affected components

Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)

Update timeline

  1. identified Aug 18, 2024, 06:03 AM UTC

    Hypercare services continue to be interrupted in the US region due to ongoing maintenance work. The Engineering Team has identified the issue and a fix is underway.

  2. monitoring Aug 18, 2024, 06:36 AM UTC

    A fix has been implemented. The team will continue monitoring the platform to ensure all services have stabilized.

  3. resolved Aug 18, 2024, 06:54 AM UTC

    This incident has been resolved.