Hypercare incident

[CA & US Region] Delays in notification delivery

Minor Resolved View vendor source →

Hypercare experienced a minor incident on September 26, 2024 affecting Notifications and Real-Time Syncing (Canadian Region) and Notifications and Real-Time Syncing (U.S. Region), lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 01:58 PM UTC
Resolved
Sep 26, 2024, 02:35 PM UTC
Duration
36m
Detected by Pingoru
Sep 26, 2024, 01:58 PM UTC

Affected components

Notifications and Real-Time Syncing (Canadian Region)Notifications and Real-Time Syncing (U.S. Region)

Update timeline

  1. investigating Sep 26, 2024, 01:58 PM UTC

    We're observing delays in notification delivery. We're currently investigating this issue.

  2. monitoring Sep 26, 2024, 02:14 PM UTC

    A fix has been implemented and notification delivery services should be recovering.

  3. resolved Sep 26, 2024, 02:35 PM UTC

    The incident has been resolved.