Hypercare experienced a critical incident on March 5, 2025 affecting Notifications and Real-Time Syncing (Canadian Region), lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2025, 05:14 PM UTC
We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.
- monitoring Mar 05, 2025, 05:20 PM UTC
Normal operations of message notifications have resumed. The team is actively investigating the root cause.
- monitoring Mar 05, 2025, 05:27 PM UTC
Hypercare message notifications experienced delays in delivery between 11:56 am to 12:13 pm EST. Users may have experienced a notification delay of up to 15 minutes during this time period. The team has confirmed normal operations have resumed. We are continuing to monitor the notification service.
- resolved Mar 05, 2025, 06:57 PM UTC
This incident has been resolved.