Hypercare incident
[CA & US Region] Users being logged out of Hypercare app
Minor Vendor's status page →
Resolved on July 8, 2026, affecting Hypercare service.
Updates to our iOS app on November 20, 2024 have addressed the issue of Users being logged out from the Hypercare app. Users are being encouraged to ensure their iOS app is updated to version 18.3.16 or later. Impacted: Notifications and Real-Time Syncing - US Region
Affected components
Hypercare service
Update timeline
- resolved Jul 08, 2026, 08:07 PM UTC
Updates to our iOS app on November 20, 2024 have addressed the issue of Users being logged out from the Hypercare app. Users are being encouraged to ensure their iOS app is updated to version 18.3.16 or later. Impacted: Notifications and Real-Time Syncing - US Region
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