Hypercare incident
[US and CA Region] Hypercare performance being monitored across all platforms (Web and Mobile Apps)
Resolved on July 8, 2026, affecting Hypercare service.
A downtime was reported between 4:51 PM and 4:57 PM EST today in our Canada Region and 4:54 PM and 5:04 PM EST today in our US Region across all User and Admin platforms. All systems are now fully functional and our Engineering team is investigating the cause of the downtime. They will continue monitoring the platform to ensure optimal performance.
Affected components
Update timeline
- resolved Jul 08, 2026, 08:07 PM UTC
A downtime was reported between 4:51 PM and 4:57 PM EST today in our Canada Region and 4:54 PM and 5:04 PM EST today in our US Region across all User and Admin platforms. All systems are now fully functional and our Engineering team is investigating the cause of the downtime. They will continue monitoring the platform to ensure optimal performance.
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