Resolved on July 8, 2026, affecting Hypercare service.
At 18:40 eastern time, we got a support call that indicated on-call was not loading when clicking on the contacts. It was verified by us that it was also happening to us on the web platform and mobile.Our engineering team was escalated as P0 incident, and a recent change that was pushed out at 18:23 eastern time was reverted. The issue was resolved by 18:44 due to reverting a recent change.
Affected components
Update timeline
- resolved Jul 08, 2026, 08:07 PM UTC
At 18:40 eastern time, we got a support call that indicated on-call was not loading when clicking on the contacts. It was verified by us that it was also happening to us on the web platform and mobile.Our engineering team was escalated as P0 incident, and a recent change that was pushed out at 18:23 eastern time was reverted. The issue was resolved by 18:44 due to reverting a recent change.
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