Hypercare incident
Opening Hypercare on an iOS device resulting in a crash
Resolved on July 8, 2026, affecting Hypercare service.
Hypercare has currently pin pointed the issue to Instabug, the vendor we use to allow our users to report bugs. This issue is now resolved. Instabug was having issues resulting in downstream affects via Hypercare.The first detected crash of Hypercare resulting from this issue possibly is 07:50 am EST. We will be investigating whether this may result in a change of vendor or this can be preventable in the future.
Affected components
Update timeline
- resolved Jul 08, 2026, 08:07 PM UTC
Hypercare has currently pin pointed the issue to Instabug, the vendor we use to allow our users to report bugs. This issue is now resolved. Instabug was having issues resulting in downstream affects via Hypercare.The first detected crash of Hypercare resulting from this issue possibly is 07:50 am EST. We will be investigating whether this may result in a change of vendor or this can be preventable in the future.
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