Hypercare incident

Phone number escalation seems to be in a degraded performance

Resolved on July 8, 2026, affecting Hypercare service.

resolved Jul 08, 2026, 08:07 PM UTC

The phone escalations for code activations is now operational. One of our internal systems was updated which resulted this outage. We have added tickets to our backlog to implement safe guards to help prevent issues like this occurring in the future.

Started
Jul 08, 2026, 08:07 PM UTC
Resolved
Jul 08, 2026, 08:07 PM UTC
Duration
–
Detected by Pingoru
Jul 08, 2026, 08:07 PM UTC

Affected components

Hypercare service

Update timeline

  1. resolved Jul 08, 2026, 08:07 PM UTC

    The phone escalations for code activations is now operational. One of our internal systems was updated which resulted this outage. We have added tickets to our backlog to implement safe guards to help prevent issues like this occurring in the future.

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