Hume AI Outage History

There were 4 Hume AI outages since February 8, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor February 15, 2026

High Error Rates on EVI and TTS

Timeline · 3 updates

investigating Feb 15, 2026, 11:26 PM UTC

Status: Investigating Seeing high error rates on TTS and EVI, seemingly due to an upstream inference provider. We are actively investigating. Affected components Text-to-speech API (TTS) (Partial outage) Empathic Voice Interface API (EVI) (Partial outage)
monitoring Feb 15, 2026, 11:53 PM UTC

Status: Monitoring Service has fully recovered. The engineering team is continuing to monitor. Affected components Empathic Voice Interface API (EVI) (Operational) Text-to-speech API (TTS) (Operational)
resolved Feb 15, 2026, 11:56 PM UTC

Status: Resolved Issue was resolved Affected components Empathic Voice Interface API (EVI) (Operational) Text-to-speech API (TTS) (Operational)

Minor February 12, 2026

Timeline · 3 updates

identified Feb 11, 2026, 09:05 PM UTC

Status: Identified Certain voices are requiring data to be backfilled, which is causing excessive load on the system. A fix is currently in the works. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance) Text-to-speech API (TTS) (Degraded performance)
monitoring Feb 12, 2026, 06:22 PM UTC

Status: Monitoring A fix has been deployed. We're monitoring to make sure it's working as intended. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance) Text-to-speech API (TTS) (Degraded performance)
resolved Feb 12, 2026, 09:31 PM UTC

Status: Resolved Everything is operating normally again. Monitoring will continue throughout the day. Affected components Empathic Voice Interface API (EVI) (Operational) app.hume.ai (formerly platform.hume.ai) (Operational) Text-to-speech API (TTS) (Operational)

Minor February 9, 2026

Timeline · 2 updates

investigating Feb 09, 2026, 02:17 AM UTC

Status: Investigating Multilingual transcription for EVI is currently down. Root cause is being investigated. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance)
resolved Feb 09, 2026, 07:21 PM UTC

Status: Resolved Multilingual transcription has been re-enabled. Service fully restored. Affected components app.hume.ai (formerly platform.hume.ai) (Operational) Empathic Voice Interface API (EVI) (Operational)

Minor February 8, 2026

Timeline · 2 updates

investigating Feb 08, 2026, 07:41 PM UTC

Status: Investigating Our Speech-To-Speech API is currently experiencing timeouts, resulting in failed calls. Other services appear to be unaffected. Affected components app.hume.ai (formerly platform.hume.ai) (Degraded performance) Empathic Voice Interface API (EVI) (Partial outage)
resolved Feb 08, 2026, 09:10 PM UTC

Status: Resolved An API key had expired and has been rotated. EVI appears functional again. Affected components Empathic Voice Interface API (EVI) (Operational) app.hume.ai (formerly platform.hume.ai) (Operational)

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