Hume AI incident

Experiencing EVI timeouts

Minor Resolved View vendor source →
Started
Feb 08, 2026, 09:10 PM UTC
Resolved
Feb 08, 2026, 09:10 PM UTC
Duration
Detected by Pingoru
Feb 08, 2026, 09:10 PM UTC

Update timeline

  1. investigating Feb 08, 2026, 07:41 PM UTC

    Status: Investigating Our Speech-To-Speech API is currently experiencing timeouts, resulting in failed calls. Other services appear to be unaffected. Affected components app.hume.ai (formerly platform.hume.ai) (Degraded performance) Empathic Voice Interface API (EVI) (Partial outage)

  2. resolved Feb 08, 2026, 09:10 PM UTC

    Status: Resolved An API key had expired and has been rotated. EVI appears functional again. Affected components Empathic Voice Interface API (EVI) (Operational) app.hume.ai (formerly platform.hume.ai) (Operational)

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