Hume AI experienced a minor incident on February 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 11, 2026, 09:05 PM UTC
Status: Identified Certain voices are requiring data to be backfilled, which is causing excessive load on the system. A fix is currently in the works. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance) Text-to-speech API (TTS) (Degraded performance)
- monitoring Feb 12, 2026, 06:22 PM UTC
Status: Monitoring A fix has been deployed. We're monitoring to make sure it's working as intended. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance) Text-to-speech API (TTS) (Degraded performance)
- resolved Feb 12, 2026, 09:31 PM UTC
Status: Resolved Everything is operating normally again. Monitoring will continue throughout the day. Affected components Empathic Voice Interface API (EVI) (Operational) app.hume.ai (formerly platform.hume.ai) (Operational) Text-to-speech API (TTS) (Operational)