Update timeline
- identified Feb 11, 2026, 09:05 PM UTC
Status: Identified Certain voices are requiring data to be backfilled, which is causing excessive load on the system. A fix is currently in the works. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance) Text-to-speech API (TTS) (Degraded performance)
- monitoring Feb 12, 2026, 06:22 PM UTC
Status: Monitoring A fix has been deployed. We're monitoring to make sure it's working as intended. Affected components Empathic Voice Interface API (EVI) (Degraded performance) app.hume.ai (formerly platform.hume.ai) (Degraded performance) Text-to-speech API (TTS) (Degraded performance)
- resolved Feb 12, 2026, 09:31 PM UTC
Status: Resolved Everything is operating normally again. Monitoring will continue throughout the day. Affected components Empathic Voice Interface API (EVI) (Operational) app.hume.ai (formerly platform.hume.ai) (Operational) Text-to-speech API (TTS) (Operational)
Looking to track Hume AI downtime and outages?
Pingoru polls Hume AI's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Hume AI reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Hume AI alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required