Hume AI experienced a minor incident on July 24, 2026, lasting 3d 8h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 24, 2026, 01:29 PM UTC
Status: Identified We're seeing increase error rates on EVI. We're investigating. Affected components Empathic Voice Interface API (EVI) (Partial outage)
- monitoring Jul 24, 2026, 04:08 PM UTC
Status: Monitoring Seeing chats recover. Monitoring over the next few hours Affected components Empathic Voice Interface API (EVI) (Operational)
- resolved Jul 27, 2026, 09:54 PM UTC
Status: Resolved Issue was resolved. Affected components Empathic Voice Interface API (EVI) (Operational)