Hume AI incident

EVI and TTS outage

Resolved after 6 hours 27 minutes, affecting Payments and Developer Docs and 1 more, on July 11, 2026.

resolved Jul 11, 2026, 05:14 PM UTC

Issue seems to be resolved. We mitigated the issue by increasing capacity and adjusting timeout/retry handling to improve reliability under load. Service health was confirmed once automated checks and live sessions were consistently succeeding.

Started
Jul 11, 2026, 10:47 AM UTC
Resolved
Jul 11, 2026, 05:14 PM UTC
Duration
6h 27m
Detected by Pingoru
Jul 11, 2026, 10:47 AM UTC

Affected components

PaymentsDeveloper DocsUsagehume.aiExpression Measurement API

Update timeline

  1. investigating Jul 11, 2026, 10:47 AM UTC

    EVI appears to be down in a majority of cases, and TTS also appears impacted.

  2. resolved Jul 11, 2026, 05:14 PM UTC

    Issue seems to be resolved. We mitigated the issue by increasing capacity and adjusting timeout/retry handling to improve reliability under load. Service health was confirmed once automated checks and live sessions were consistently succeeding.

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