Hoxhunt incident

401 error when reporting emails using the Hoxhunt add-in

Critical Resolved View vendor source →

Hoxhunt experienced a critical incident on May 7, 2025 affecting Hoxhunt Outlook add-in and Hoxhunt Google add-on, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 08:20 AM UTC
Resolved
May 07, 2025, 09:40 AM UTC
Duration
1h 19m
Detected by Pingoru
May 07, 2025, 08:20 AM UTC

Affected components

Hoxhunt Outlook add-inHoxhunt Google add-on

Update timeline

  1. investigating May 07, 2025, 08:20 AM UTC

    We are investigating an issue where reporting emails using the Hoxhunt add-in currently results in the following error: Hoxhunt backend returned error with code 401 - We will provide updates on the incident as our investigation progresses

  2. identified May 07, 2025, 08:46 AM UTC

    Our developers have identified the issue and have developed a fix. The changes will go into affect within one hour of now. We will inform via this incident when the issue should be completely resolved.

  3. resolved May 07, 2025, 09:40 AM UTC

    We have monitored the situation regarding this error and we can see the issue is now resolved. All users can now report emails again using the Hoxhunt add-in. If you are still experiencing issues with reporting emails, please contact [email protected] (the issue is then unrelated to this incident). Thank you for your understanding!