Hotel-Spider incident

Technical incident impacting the Hotel-Spider platform

Resolved after 23 minutes, affecting HOTEL-SPIDER EXTRANET and SPIDER-BOOKING WBE and 1 more, on November 5, 2026.

resolved Nov 05, 2026, 12:31 PM UTC

The impacted database server has been restored. We continue observing the situation as the processed number of updates progressively return to normal.

Started: Nov 05, 2026, 12:08 PM UTC
Resolved: Nov 05, 2026, 12:31 PM UTC
Duration: 23m
Detected by Pingoru: Nov 05, 2026, 12:08 PM UTC

Affected components

HOTEL-SPIDER EXTRANETSPIDER-BOOKING WBECHANNEL MANAGER (Data transfer to the online platforms (OTAs))CHANNEL MANAGER (Reservation import from the online platforms (OTAs))PMS CONNECTION (Reservation transmission to PMS)PMS CONNECTION (Updates from property management system (PMS))

Update timeline

investigating Nov 05, 2026, 12:08 PM UTC

A technical incident is currently impacting our database. As a result of this, WBE and OTA reservations are not being transmitted. PMS and channel manager updates are disrupted. The Hotel-Spider extranet is unavailable. We are aware of the problem and we are actively working on getting the situation back to normal. We'll share further updates as soon as possible.
resolved Nov 05, 2026, 12:31 PM UTC

The impacted database server has been restored. We continue observing the situation as the processed number of updates progressively return to normal.

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