Hotel-Spider incident

Technical incident impacting the reservation import from Booking.com

Major Resolved View vendor source →

Hotel-Spider experienced a major incident on October 15, 2026, lasting 12h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 01:16 PM UTC
Resolved
Oct 16, 2026, 01:33 AM UTC
Duration
12h 17m
Detected by Pingoru
Oct 15, 2026, 01:16 PM UTC

Update timeline

  1. identified Oct 15, 2026, 01:16 PM UTC

    A technical incident is currently impacting the reservation import from Booking.com. Please check Booking.com's extranet for new reservations and enter reservations for busy days manually in your PMS, to avoid double bookings. For updates, please also follow Booking.com's status page: https://connect.booking.com/status

  2. resolved Oct 16, 2026, 01:33 AM UTC

    Booking.com has resolved the incident at 03:33am CET last night. Please make sure that all reservations have been entered into your PMS.