Hotel-Spider incident

Important notice for customers connected to HRS

Minor Resolved View vendor source →

Hotel-Spider experienced a minor incident on September 24, 2026, lasting 5d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 12:19 PM UTC
Resolved
Sep 30, 2026, 09:00 AM UTC
Duration
5d 20h
Detected by Pingoru
Sep 24, 2026, 12:19 PM UTC

Update timeline

  1. investigating Sep 24, 2026, 12:19 PM UTC

    Due to a technical issue, HRS is currently not transferring any bookings to our channel manager. We have reached out to HRS to find a solution as quickly as possible. Please enter HRS reservations for busy dates manually into your PMS or contact us to request a manual import. We'll share further updates as soon as possible.

  2. monitoring Sep 29, 2026, 03:48 PM UTC

    HRS confirmed that the issue has been resolved and that bookings are being transferred successfully again. We are monitoring the HRS reservation imports and will publish a final status update once we have verified that their transmissions are working reliably.

  3. resolved Sep 30, 2026, 09:00 AM UTC

    The incident has been resolved.