Is Hotel-Spider down?
Last checked 3m agoNo incidents right now.
Hotel-Spider is operational right now. Last checked 3m ago; the most recent incident resolved 6d ago.
Real-time Hotel-Spider status, recent outages, and incident history: pulled directly from Hotel-Spider's official status page at status.hotel-spider.com every 5 minutes. Pingoru tracks 4 Hotel-Spider services and has captured 4 incidents in the last 90 days (97.50% uptime). Get email, Slack, Discord, or webhook alerts the moment Hotel-Spider reports a new incident, free for 3 monitors, no credit card.
Amazon Web ServicesRecent outages & incidents
Past 90 days-
Timeline · 2 updates
- identified · Oct 15, 2026, 01:16 PM UTC
A technical incident is currently impacting the reservation import from Booking.com. Please check Booking.com's extranet for new reservations and enter reservations for busy days manually in your PMS, to avoid double bookings. For updates, please also follow Booking.com's status page: https://connect.booking.com/status
- resolved · Oct 16, 2026, 01:33 AM UTC
Booking.com has resolved the incident at 03:33am CET last night. Please make sure that all reservations have been entered into your PMS.
Latest: Booking.com has resolved the incident at 03:33am CET last night. Please make sure that all reservations have been entered into your PMS.
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Timeline · 3 updates
- investigating · Sep 24, 2026, 12:19 PM UTC
Due to a technical issue, HRS is currently not transferring any bookings to our channel manager. We have reached out to HRS to find a solution as quickly as possible. Please enter HRS reservations for busy dates manually into your PMS or contact us to request a manual import. We'll share further updates as soon as possible.
- monitoring · Sep 29, 2026, 03:48 PM UTC
HRS confirmed that the issue has been resolved and that bookings are being transferred successfully again. We are monitoring the HRS reservation imports and will publish a final status update once we have verified that their transmissions are working reliably.
- resolved · Sep 30, 2026, 09:00 AM UTC
The incident has been resolved.
Latest: The incident has been resolved.
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Timeline · 2 updates
- identified · Sep 14, 2026, 11:35 AM UTC
We are currently experiencing an unplanned degradation from HRS as we are experiencing an elevated level of API errors from HRS. HRS is investigation the issue a we will update as soon as we know more.
- resolved · Sep 18, 2026, 07:18 AM UTC
The issue was identified and is now fixed. We consider this incident as resolved.
Latest: The issue was identified and is now fixed. We consider this incident as resolved.
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- HOTEL-SPIDER EXTRANETSPIDER-BOOKING WBE
Timeline · 4 updates
- investigating · Aug 03, 2026, 12:50 PM UTC
A technical incident is currently impacting the Hotel-Spider platform. We are aware of the problem and we are actively working on getting the situation back to normal. We'll share further updates as soon as possible.
- identified · Aug 03, 2026, 02:00 PM UTC
The root cause of the problem has been identified and the impacted database server has been restored. Our system is now catching up with all the updates in the queue. Reservation import and transmissions to the PMS systems are processed successfully again. What you should do: Check any reservations that were made on online platforms (OTAs) since 14:00 today, to make sure that they have been imported. If you have very high occupancy in the coming days, we kindly ask you to check and update availability on the most important OTAs manually. That's because PMS/RMS updates might still be delayed until the queue is fully processed. We apologize for the inconvenience. Please don't hesitate to contact us if you need further assistance. We will publish a final status once everything is 100% back to normal.
- monitoring · Aug 03, 2026, 02:24 PM UTC
The fix has been implemented and we are monitoring the results.
- resolved · Aug 03, 2026, 03:27 PM UTC
We consider this incident as resolved.
Latest: We consider this incident as resolved.
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Incident record
Since October 2026 · Site24X7 Statusiq · 4 components checked every 5 minutesThe longest incident in the last year, Important notice for customers connected to HRS on September 24, 2026, ran for 6 days.
Most affected components, last 12 months
- HOTEL-SPIDER EXTRANET4
- SPIDER-BOOKING WBE3
Latest incidents
- Technical incident impacting the reservation import from Booking.com
A technical incident is currently impacting the reservation import from Booking.com. Please check Booking.com's extranet for new reservations and enter…
- Important notice for customers connected to HRS
Due to a technical issue, HRS is currently not transferring any bookings to our channel manager. We have reached out to HRS to find a solution as quickly as…
- HRS Connection Instable
We are currently experiencing an unplanned degradation from HRS as we are experiencing an elevated level of API errors from HRS. HRS is investigation the issue…
- Started Oct 15, 2026, 01:16 PM UTC · Resolved Oct 16, 2026, 01:33 AM UTC · 12h 17m
- Started Sep 24, 2026, 12:19 PM UTC · Resolved Sep 30, 2026, 09:00 AM UTC · 5d 20h
- HRS Connection Instable ResolvedStarted Sep 14, 2026, 11:35 AM UTC · Resolved Sep 18, 2026, 07:18 AM UTC · 3d 19h
- Started Aug 03, 2026, 12:50 PM UTC · Resolved Aug 03, 2026, 03:27 PM UTC · 2h 37m