HotDoc experienced a minor incident on April 15, 2026 affecting hotdoc.com.au and Sidebar and 1 more component, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 09:26 PM UTC
We are currently investigating an issue causing degraded performance across the HotDoc platform. Some users may experience slow page loads, timeouts, or difficulty completing actions such as bookings. Our engineering team identified the issue beginning at approximately 12:15 AM AEST on 16 April and is actively working on a resolution. The root cause appears to be related to elevated load on our backend infrastructure, which is impacting service reliability. We will provide further updates as our investigation progresses.
- investigating Apr 15, 2026, 09:27 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 15, 2026, 10:01 PM UTC
We have identified the root cause of the performance degradation and have applied a fix. The change causing the issue has been reverted and our systems are recovering. Data synchronisation is currently catching up and is expected to be fully restored within the next 20–30 minutes. We will continue to monitor and provide a further update once everything is confirmed stable.
- monitoring Apr 16, 2026, 01:04 AM UTC
We are continuing to process any backlogs for our Data Synchronisation. We will continue to monitor and provide a further update once everything is confirmed stable.
- resolved Apr 16, 2026, 03:51 AM UTC
Thank you for your patience while we resolved this issue. We can confirm now that backlogs are now processed and services should be returned to normal functionality. Should you still experience issues, please contact our Support team.