HotDoc experienced a minor incident on August 30, 2021 affecting Integrations, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Integrations
Update timeline
- identified Aug 30, 2021, 08:06 AM UTC
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are adding additional capacity to improve processing times and will continue to monitor.
- resolved Aug 30, 2021, 11:56 AM UTC
We have since isolated the issue and cleared the queues relating to Specialist Bookings. We apologise for the delays experienced.