HotDoc experienced a minor incident on March 17, 2026 affecting Connector and Integrations, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2026, 07:47 AM UTC
Between approximately 12:00 PM and 6:15 PM AEDT today (17 March, 2026), a background worker responsible for renewing Halo queries stopped processing. Clinics using Halo may have experienced degraded or delayed data sync for up to 6 hours. The backlog is being cleared and sync is being restored for affected clinics. The root cause has been identified and a permanent fix is in progress.
- identified Mar 17, 2026, 07:48 AM UTC
We are continuing to clear the backlog and restore sync.
- identified Mar 17, 2026, 07:49 AM UTC
We are continuing to clear the backlog and restore sync.
- resolved Mar 17, 2026, 08:40 AM UTC
All clinics are re-synced and up to date. This incident has been marked as resolved.