Resolved after 22 hours 25 minutes, affecting hotdoc.com.au and Integrations, on May 6, 2026.
A fix has now been deployed to all affected customers and partial match functionality is restored. Thank you for your patience while we resolved this issue.
Affected components
Update timeline
- identified May 06, 2026, 01:38 AM UTC
We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa). Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.
- resolved May 07, 2026, 12:04 AM UTC
A fix has now been deployed to all affected customers and partial match functionality is restored. Thank you for your patience while we resolved this issue.
Your product runs on more than HotDoc
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services