HotDoc experienced a major incident on October 21, 2021 affecting hotdoc.com.au, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.au
Update timeline
- investigating Oct 21, 2021, 09:38 PM UTC
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently investigating the cause.
- monitoring Oct 21, 2021, 11:16 PM UTC
A fix has been implemented and we are monitoring the situation. Specialist Booking requests should start to be processed again.
- resolved Oct 22, 2021, 01:37 AM UTC
This incident has now been resolved. Specialists Bookings that were delayed have been processed.