HotDoc experienced a major incident on December 18, 2021 affecting hotdoc.com.au, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2021, 02:26 AM UTC
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently investigating the cause and will provide an update shortly.
- identified Dec 18, 2021, 06:55 AM UTC
We have identified the cause of the issue and are working on a resolution. Genie Solutions customers will remain offline from Specialist Bookings until we can resolve the delay. We will provide an update once the resolution is in place.
- identified Dec 18, 2021, 09:31 AM UTC
Specialist Bookings remains disabled until further notice. During this time, we are working closely with Genie Solutions to provide a resolution. We will provide an update on the progress of this issue by 20/12.
- monitoring Dec 20, 2021, 06:11 AM UTC
A fix has been implemented and we are monitoring the results before re-enabling clinics for Specialist Bookings. During this time, Hotdoc are working to re-sync all affected clinics to ensure we have the latest data. Another update on this issue will be provided before the morning of 21/12/2021.
- monitoring Dec 20, 2021, 10:04 PM UTC
We have successfully re-synced all practices affected by this issue and will be re-enabling clinics for Specialist Bookings again over the next few hours. We will update this page when this has been completed and resolved.
- resolved Dec 21, 2021, 01:05 AM UTC
This incident has now been resolved. All clinics are now back online and operational for Specialist Bookings.