HotDoc experienced a major incident on January 27, 2022 affecting Integrations, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Integrations
Update timeline
- investigating Jan 27, 2022, 12:11 AM UTC
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently investigating the cause and will provide an update shortly.
- identified Jan 27, 2022, 12:50 AM UTC
The issue has been identified and we're working to implement a fix.
- monitoring Jan 27, 2022, 01:38 AM UTC
A fix was implemented at 11:40AM AEDT and processing appears healthy again since that time. We're continuing to monitor closely and will update here when we've confirmed.
- resolved Jan 27, 2022, 02:50 AM UTC
The fix has been confirmed successful and this incident has been resolved.