HotDoc incident

Degraded processing of immediate appointment reminders

Minor Resolved View vendor source →

HotDoc experienced a minor incident on April 13, 2022 affecting hotdoc.com.au, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2022, 12:54 AM UTC
Resolved
Apr 13, 2022, 05:15 AM UTC
Duration
4h 20m
Detected by Pingoru
Apr 13, 2022, 12:54 AM UTC

Affected components

hotdoc.com.au

Update timeline

  1. monitoring Apr 13, 2022, 12:54 AM UTC

    Immediate Reminders have been delayed since circa. 08:00 AM AEST on Mon 11th April. A fix has been implemented and the backlog is currently being processed. We're monitoring the progress and will provide an update in 1 hour.

  2. monitoring Apr 13, 2022, 02:03 AM UTC

    The backlog is being processed and we're continuing to monitor. We will provide a further update within 1 hour or if the issue is resolved sooner.

  3. resolved Apr 13, 2022, 05:15 AM UTC

    We've confirmed this incident has been fully resolved. As of 12:08 AEST today, Immediate Reminders were no longer delayed.