HotDoc incident

Degraded processing of Broadcasts, and synchronisation of patients, results, and arrivals

Minor Resolved View vendor source →

HotDoc experienced a minor incident on April 19, 2022, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2022, 06:39 AM UTC
Resolved
Apr 19, 2022, 07:54 AM UTC
Duration
1h 15m
Detected by Pingoru
Apr 19, 2022, 06:39 AM UTC

Update timeline

  1. investigating Apr 19, 2022, 06:39 AM UTC

    The team are currently aware and investigating delays in Broadcasts, and synchronisation of patients, results, and arrivals. Infrastructure has been scaled up to assist with processing this backlog, and we hope to have this resolved shortly. An update will be provided by 17:30 (5:30pm) AEST.

  2. monitoring Apr 19, 2022, 07:28 AM UTC

    The backlog is clearing, and the team is continuing to monitor the return to baseline levels. An update will be provided by 18:00 (6PM) AEST.

  3. resolved Apr 19, 2022, 07:54 AM UTC

    The backlog has successfully cleared, and processing delays have returned to baseline levels. Broadcasts should now be sent, and synchronisation of patients, results, and arrivals up to date. Thank you for your patience as we worked towards resolving this incident.