HotDoc experienced a minor incident on April 26, 2022 affecting hotdoc.com.au, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.au
Update timeline
- investigating Apr 26, 2022, 10:33 PM UTC
Observed delays of up to 60 minutes in sync for patient communication, syncing of results correspondences and processing of arrivals. We are currently investigating and will update shortly.
- identified Apr 26, 2022, 10:38 PM UTC
The issue has been identified and we've implemented a fix. Delays have recovered to circa 5-10 mins for most functionality.
- monitoring Apr 26, 2022, 10:53 PM UTC
The queue delays have recovered as of 09:40 AM AEST and we're continuing to monitor.
- resolved Apr 27, 2022, 04:32 AM UTC
This incident was confirmed to be resolved as of 11:00AEST.