HotDoc experienced a major incident on May 9, 2022, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 09, 2022, 12:25 AM UTC
We are aware of an incident that has led to a build-up of jobs in our background processing systems. This is impacting the time it takes to process bookings, send communications and sync patients.
- identified May 09, 2022, 02:21 AM UTC
We have identified the incident and are putting into place some measures which will reduce the build-up of jobs. At this stage, this incident continues to impact how HotDoc processes bookings, your schedule, sends communications and syncs patient changes. For Specialist Bookings specifically, the incident is currently affecting all HotDoc online bookings and how we sync changes to your appointment book.
- identified May 09, 2022, 02:21 AM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2022, 07:21 AM UTC
We are continuing to investigate the root cause of this incident. At this stage, some HotDoc processes continue to be delayed. We apologise for any inconvenience and will provide another update by 10am tomorrow morning.
- monitoring May 09, 2022, 10:47 PM UTC
A fix has been implemented and the processing recovered as of 02:45 AEST. We’re continuing to monitor the situation.
- resolved May 10, 2022, 07:29 AM UTC
This incident is now considered resolved. All HotDoc processes continue to operate as expected.