HotDoc experienced a minor incident on May 27, 2022 affecting hotdoc.com.au, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.au
Update timeline
- investigating May 27, 2022, 05:50 AM UTC
We are currently investigating an issue whereby some SMS are not being delivered to recipients. We will update you within the next half hour on the situation.
- identified May 27, 2022, 06:48 AM UTC
We have now identified a potential cause for the issue which has allowed us successfully deliver SMS moving forward. However, messages that were affected during the incident period are still being queued to send. We will update you within the next hour on the situation.
- resolved May 27, 2022, 08:39 AM UTC
This incident has now been marked as resolved. Affected Appointment Reminders, Recalls and broadcast messages have now been resent.