HotDoc experienced a minor incident on November 7, 2022 affecting hotdoc.com.au and Sidebar and 1 more component, lasting 8h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2022, 09:47 PM UTC
We are currently investigating an issue causing delays in processing actions on HotDoc's platform. You may be experiencing issues such as online bookings not being processed and reminders being delayed. Kiosk is also temporarily offline during this issue. We will provide an update within the next hour on our progress in investigation and apologise for any delays in the meantime.
- investigating Nov 07, 2022, 11:18 PM UTC
We are continuing to investigate an issue causing delays to the HotDoc platform. At this stage, we've worked on scaling our performance to help with the symptoms of the issue as well as locking Kiosks during this time. However you may still be experiencing delays in processing a HotDoc action. We will provide another update within the hour and apologise again for the delays in the meantime.
- investigating Nov 08, 2022, 12:28 AM UTC
We are continuing to investigate an issue causing delays to the HotDoc platform. At this stage, we have successfully scaled performance and are working quickly through the backlog of processes which have been delayed. You should start to see an improvement shortly and we'll continue to monitor this throughout and will provide another update within the next hour.
- monitoring Nov 08, 2022, 01:17 AM UTC
A fix has been implemented and we are currently monitoring processing sync during this time. Services should be restored shortly as we work through all items that could not be processed earlier. We'll provide another update within the hour.
- monitoring Nov 08, 2022, 03:09 AM UTC
We are continuing to monitor our processing traffic after implementing a fix earlier. At this stage, we can confirm we're working through our writeback backlog which will allow us to confirm or cancel reminders which have been sent during this time. Kiosks are still offline during this time until we have updated all writebacks.
- resolved Nov 08, 2022, 05:58 AM UTC
This incident has been marked as resolved as our monitoring has shown no new instances of the issue since our fix was implemented. Online bookings should now be processing alongside all write backs for Reminders, Forms and Recalls. Kiosks will start to come back online.