HotDoc incident

Incorrect availability showing for CorePlus customers

Minor Resolved View vendor source →

HotDoc experienced a minor incident on November 17, 2022 affecting hotdoc.com.au, lasting 15d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2022, 04:07 AM UTC
Resolved
Dec 02, 2022, 05:09 AM UTC
Duration
15d 1h
Detected by Pingoru
Nov 17, 2022, 04:07 AM UTC

Affected components

hotdoc.com.au

Update timeline

  1. investigating Nov 17, 2022, 04:07 AM UTC

    We are currently investigating an issue affecting CorePlus customers and their bookings.

  2. identified Nov 17, 2022, 04:08 AM UTC

    We have identified an issue with CorePlus integration which is affecting CorePlus customers and their bookings. We are working with CorePlus currently to find a resolution to the issue and will update you within the hour.

  3. identified Nov 17, 2022, 06:25 AM UTC

    We are continuing to work with CorePlus on a fix for this issue. Online Bookings remains offline for now.

  4. identified Nov 18, 2022, 04:38 AM UTC

    We are continuing to work with CorePlus to understand how to resolve the integration. Online Bookings continues to remain offline for now.

  5. monitoring Nov 18, 2022, 06:14 AM UTC

    A fix has been implemented to resolve this issue. Clinics are now back online and we will continue to monitor this issue.

  6. resolved Dec 02, 2022, 05:09 AM UTC

    This incident has now been marked as resolved.