HotDoc experienced a minor incident on April 12, 2023 affecting hotdoc.com.au, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.au
Update timeline
- monitoring Apr 12, 2023, 02:19 AM UTC
We have identified a processing delay for Specialist bookings. Currently we are seeing a delay of up to 2 hours. We have scaled up processes to clear any backlog. Specialist bookings customer should start to see queued requests (eg. Appointment bookings) successfully going through.
- monitoring Apr 12, 2023, 06:30 AM UTC
Processing delay are now down to less than 1 hour. Thank you for your patience.
- resolved Apr 13, 2023, 02:27 AM UTC
All processing backlogs have now been cleared and requests such as Appointment bookings are restored to normal functions.