HotDoc experienced a notice incident on July 6, 2023, lasting 22h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 06, 2023, 07:52 AM UTC
We have identified an issue that is impacting the receiving of SMS replies for appointment reminders. We have contacted and are working with our service providers to investigate the issue. We will provide an update at 9:00am 6/7.
- monitoring Jul 06, 2023, 10:39 PM UTC
A fix has been implemented to allow continuity of patient's SMS replies to come through for appointment reminders. We will be monitoring throughout today and will update any changes. We are continuing to work with our service providers to investigate the root cause of the issue.
- monitoring Jul 07, 2023, 06:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 07, 2023, 06:45 AM UTC
This incident has now been resolved and all sms responses from patients are successfully coming through.