HotDoc experienced a minor incident on August 31, 2023 affecting hotdoc.com.au, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2023, 12:39 AM UTC
At 9:00am (AEST) today we identified that inbound calls for customer using PBX systems (except 3CX) was disrupted since 4:00pm yesterday. This issue is currently being investigate by our product development team and we will update in again once we have further information.
- identified Aug 31, 2023, 05:51 AM UTC
We have been able to identify the cause of the issue and are now in the process of implementing a fix. We will update again in 1 hour.
- monitoring Sep 01, 2023, 12:53 AM UTC
We are now monitoring success of the solution implemented. We will update once we can confirm full functionality is restored for Caller ID customers.
- resolved Sep 03, 2023, 11:32 PM UTC
Solution was implemented last week and while monitoring the success, it was identified that some clinic we still seeing the issue. We have since resolved this outstanding issue and can mark this incident as resolved.