HotDoc experienced a critical incident on September 27, 2023 affecting hotdoc.com.au and Sidebar and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.auSidebarKioskConnectorDashboardIntegrations
Update timeline
- investigating Sep 27, 2023, 07:27 AM UTC
We are currently investigating an issue causing disturbance with all HotDoc services. This issue is affecting all aspects of HotDoc including the HotDoc Dashboard and patient online booking. We will report back with an update shortly.
- monitoring Sep 27, 2023, 07:50 AM UTC
The issue has been identified and we've put forward a fix to restore access to HotDoc Services. Please refresh your HotDoc service if you're experiencing degraded activity.
- resolved Sep 27, 2023, 08:40 AM UTC
This incident has been resolved and services have now been restored. We thank you for your patience.