HotDoc experienced a minor incident on October 11, 2023 affecting hotdoc.com.au, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 11, 2023, 12:58 AM UTC
We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently investigating the cause and will provide an update in the next 2 hours with an update.
- identified Oct 11, 2023, 05:48 AM UTC
We have been working Genie to resolve the issue. At this stage processing time is still quite delay. Our advise is to temporarily disable bookings via for Specialist customers.
- monitoring Oct 11, 2023, 11:32 PM UTC
Genie Solution have now been able to implement a solution. We are currently monitoring to see improvements to processing delays. We will update again in 2 hours.
- monitoring Oct 12, 2023, 05:04 AM UTC
We are still completing the last of our monitoring. For the time being, HotDoc bookings are still temporarily disabled to ensure it doesn’t cause a further disruption to you and your practice. Once we are confident all is back as expected, we will enable your bookings and inform you via email.
- resolved Oct 12, 2023, 11:03 PM UTC
Thank you for your patience while we get this resolved for you. Genie have confirmed that their resolution has been successful and we have been able to clear all processing delays. Clinics have now been re-enabled for bookings.